Refund policy

If your package is received damaged by the shipping carrier and has caused damage to your order, we can provide a replacement at no-cost. In order to do this, we'll need a damage claim filed via email with the below information.

• Your name
• The order number of the parcel that was damaged
• If you received a BOX, please provide photos of the damaged exterior packaging from all six sides of the parcel
• If you received a TUBE, please provide pictures of both sides of the tube, and photos of the top and bottom caps

Please note, we do not provide replacements for items that are not damaged.

If you've received the incorrect item from your order, please reach out to us via email and provide the below information. Please do not discard of the packaging materials you received, as we'll need you to return the item in those materials. If you've already disposed of the materials we cannot refund you for additional shipping materials. We'll need to receive the item back undamaged. If the item is received damaged from improper packaging we may not be able to provide you with a refund. Once we receive this information, we'll respond back with a shipping label that you'll need to use within 14 days to return the item. Once we receive the item back from you, we'll send the replacement.

• Your name
• Your order number
• A picture of the exterior packaging you received via mail
• A picture of the all the items you received within that package

Any other requests are determined on a case-by-case basis by reaching out to hello@guimuse.com or on our contact page.